SUPPORT & SERVICING CAPABILITIES

20200401 Captec Icon obsolescence - Support & Servicing Capabilities

Obsolescence Control

Obsolescence and change are major disruptive risks, particularly for certified systems. We mitigate these risks and ensure continuity of supply for agreed system configurations, extending the operational life of your application and deliver maximum through-life cost savings.

20200401 Captec Icon agreement - Support & Servicing Capabilities

Bespoke SLAs

Our service level agreements are tailored to the needs of your application to deliver the highest levels of availability and productivity. We collaborate with you to determine pre-agreed turnaround times, allowing you to budget for any downtime with complete certainty.

20200401 Captec Icon support - Support & Servicing Capabilities

Flexible Support Options

Our service level agreements can be customised to ensure your needs are met. We offer complete after-sales extended warranty packages, servicing, repairs, training and spares provisioning.

20200401 Captec Icon return - Support & Servicing Capabilities

Easy Online Returns System

We operate an online RMA (Returns Merchandise Authorisation) service under our ISO:9001 quality management system.

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Effective, Efficient and Lasting Repairs

Our dedicated servicing teams are committed to repairing your equipment effectively and with rapid turnaround.

20200401 Captec Icon repair - Support & Servicing Capabilities

Preventative Maintenance Programmes

From an automatic filter replacement service through to cleaning, servicing and health checking, we optimise performance and reduce any risk of future issues occurring.